• Patient Care Manager (RN)

    Job Locations US-IL-Springfield
    Safe Haven Hospice
    Job ID
    Clinical Services
  • Overview

    Safe Haven Hospice - Christian Horizons (CH) has grown from one nursing home over 50 years ago to one of the largest faith-based not-for-profits in the country with 13 communities across 4 states. The CH family of ministries also includes Senior Care Pharmacy, CareLink nurse-guided care and Safe Haven Hospice. Experience a new pathway to senior living – a future in which older adults thrive.


    We offer a place to live your faith, a place to grow and be valued. As a faith-based organization, we strive to provide resident-centered, cost-effective health care programs and services to each and every resident in our community.

    We are seeking a Patient Care Manager (RN) to provide nursing management, set patient and family care standards for all direct care providers, and provide complete supervision and management for clinical care in compliance with federal, state, local, and corporate requirements.


    We offer:

    • Competitive Wages
    • Generous PTO Program
    • Mileage Reimbursement
    • Health (Blue Cross Blue Shield), Dental & Vision Insurance
    • Life (employer paid), Short & Long Term Disability, Group Accident, and Critical Illness
    • 403(b) & Flex Spending
    • Employee Assistant Program
    • Tuition Reimbursement
    • Employee Discounts and Other Perks



    • Direct, evaluate and supervise all Patient and Family care, and initiate corrective action as necessary.
    • Assess Patient and Family responses to medications and treatments and make appropriate recommendations for nursing action to be implemented.
    • Establish and oversee the Interdisciplinary Group (IDG) with Director of Hospice.
    • Ensure the Hospice Program remains in substantial compliance for all local, state and federal agencies with Director of Hospice.
    • Orient new employees to the compliance program.
    • Responsible for the Hospice’s Continuing Education programs, record keeping and attendance tracking for all staff
    • Plan and manage the process of ensuring the Hospice program does well in all state and federal surveys.
    • Function as part of the IDG to provide quality care to all Patients and Families.
    • Assess quality and performance indicator reports (QAPI) and take corrective action as necessary with Director of Hospice.
    • Demonstrate consistent management of nursing service problems and emergency situations.
    • Foster self-respect and a feeling of worth in each Patient and Family member by consistent kindness, understanding, and patience in their care.
    • Ensure quality customer service to the Patient and families, staff, and all external customers the department serves.
    • Maintain a sensitivity and awareness of the faith-based care provided.
    • Conduct staff meetings with all shifts to plan, coordinate, and implement and policies and procedures.
    • Direct and supervise the scheduling of employees within established guidelines for allocation of personnel on duty with Director of Hospice.
    • Assume accountability for the development, organization and implementation of policies and procedures with Director of Hospice.
    • Conduct interviews, hire department staff, conduct counseling interviews and initiate disciplinary action as necessary with Director of Hospice.
    • Orient new CNAs and RNs to their duties according to the guidelines.
    • Demonstrate consistent management of staff and resources.
    • Operate within the established budget guidelines.
    • Organize and maintain all records necessary.
    • Supervise proper care and use of equipment and waste disposal procedures in accordance with policies and procedures.
    • Consistently work cooperatively with Patients, staff, volunteers, and families to ensure Patient and Families are receiving the best quality care.
    • Attend and participate in continuing education programs designed to keep abreast of changes in the profession.
    • Participate in developing, planning, conducting, and scheduling in-service training classes to help ensure a well-educated CNA and RN staff, as well as well-trained Facility staff.
    • The development and implementation of regular, effective education and training programs in compliance for all affected employees.
    • Observe all community policies and procedures in the Nursing facilities we provide services in, including but not limited to safety, infection control, Patient and Familys’ rights.
    • Maintain the confidentiality of all protected health information whether electronic, written, or oral exposed to either during the course of assigned duties or as a result of an incidental disclosure.
    • Serve as an objective reviewer of incident details and service recovery in collaboration with clinical leadership, marketing, and the Director of Hospice.
    • Apply the Minimum Necessary Standard in all matters related to Patient and Familys’ protected health information.


    • Graduate from certified school of nursing.
    • Current license with the state as a Registered Nurse (RN) in good standing required.
    • Minimum of 3 years of experience in nursing supervision position required.
    • Working knowledge of Medicare Hospice required.
    • Knowledge of survey process required.
    • Ability to analyze and assess reports, including but not limited to Patient assessments, QAPI, and other CMS/state reports required.
    • Basic computer skills, including Microsoft Office experience preferred.
    • Able to follow and give written and oral directions.
    • Ability to work independently.
    • Possess the ability to communicate effectively and deal tactfully with personnel, Patients, families, visitors, government agencies, and the general public.
    • Display leadership qualities, good communication skills, and a desire to continuously learn.
    • Pass background check and physical exam before and during employment, as defined by Safe Haven’s background check policy, with no disqualifications by committing or attempting to commit one or more of the offenses defined within.



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